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The Governor's Sterling Award for Quality (GSA) is Florida's highest honor of organizational performance and management excellence. Through a rigorous application process, organizations assess their operations using a full, internationally recognized management framework that focuses on seven key areas: 1. Leadership 2. Strategic Planning 3. Customer and Market Focus 4. Information and Analysis 5. Human Resource and Focus 6. Process Management 7. Business Results Applications are reviewed by highly qualified examiners who represent all sectors and geographical areas of Florida. They achieve consensus on the organization's score, participate in site visits and prepare the final feedback report that outlines the organization's strengths and opportunities for improvement. For more information about the Sterling Award, visit: http://www.floridasterling.com/